{"id":3967,"date":"2021-02-16T11:29:30","date_gmt":"2021-02-16T08:29:30","guid":{"rendered":"https:\/\/demo.carshop.lv\/?page_id=3967"},"modified":"2026-10-26T14:16:42","modified_gmt":"2026-10-26T11:16:42","slug":"terms-of-service","status":"publish","type":"page","link":"https:\/\/soulstones.lv\/en\/terms-of-service\/","title":{"rendered":"Terms of use"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3967\" class=\"elementor elementor-3967 elementor-3969\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<div class=\"elementor-section elementor-top-section elementor-element elementor-element-4b73c62 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4b73c62\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-00ee6cc\" data-id=\"00ee6cc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7594c07 elementor-widget elementor-widget-text-editor\" data-id=\"7594c07\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>SICILY SOULSTONES, Ltd. (SICILY SOULSTONES), registration No. 40203758561, legal address: 25\u2013122 Tomsona Street, Riga, Latvia, LV-1013; hereinafter referred to as the \u201conline store\u201d\u2014provides the content available on the website and offers goods and services in accordance with the Terms of Use set forth below.<\/p><ol><li><strong>  General rules<\/strong><\/li><\/ol><p>If the consumer purchases goods\/services through the website, such mutual agreement is considered a Distance Contract and is subject to the provisions of the laws of the Republic of Latvia regulating distance contracts, including but not limited to the &#8220;Consumer Rights Protection Law&#8221;, the Cabinet of Ministers of the Republic of Latvia &#8220;Regulations on Distance Contract&#8221;, etc.<\/p><ol start=\"2\"><li><strong>  Making purchases<\/strong><\/li><\/ol><p>The prices and specifications of the products sold in the online shop are listed next to the products.<\/p><p>To place an order, add the desired products to your shopping basket. Fill in all the required fields and choose the most suitable delivery method. The total cost of the order including delivery is then displayed on the screen. Make your payment to complete your order.   <\/p><ol start=\"3\"><li><strong>  Payment terms<\/strong><\/li><\/ol><p>The currency of payment on the Site is the euro. You can pay for your purchase by selecting the following payment methods provided by the payment platform makecommerce.lv , Maksekeskus AS: <\/p><ul><li>Latvian internet banking payments Swedbank, SEB, Citadele and Luminor<\/li><li>Visa\/Mastercard payments<\/li><\/ul><p>NB! Confirm your order using the online banking payment method and click on the &#8220;Back to merchant&#8221; button. <\/p><p>Personal data necessary for making payments are transferred to a licensed payment institution Maksekeskus AS.<\/p><p>The Contract shall become effective upon successful payment to the online shop&#8217;s bank account. If for any reason the order cannot be fulfilled, the Buyer will be notified and the amount paid will be refunded as soon as possible, but no later than 14 days after notification. <\/p><ol start=\"4\"><li><strong>  Delivery terms<\/strong><\/li><\/ol><p>Goods are delivered to the following countries: Latvia, Estonia, Lithuania. Purchased goods are delivered via: parcel partner, courier, store pick-up, etc. All duties and taxes payable to receive the shipment at the delivery destination shall be borne by the Buyer. Delivery costs are displayed before the order is confirmed. Purchased goods are delivered to the address specified by the Buyer within 1-15 working days. In exceptional circumstances, we have the right to dispatch goods up to 45 calendar days after informing the customer.     <\/p><p>If you select \u201cSoulstones Office\u201d (25 Tomsona Street) as the pickup location and the order is not picked up within 180 days of fulfillment, the order will be canceled. The item will no longer be available, and no refund will be issued. <\/p><p>5.<strong> Right of withdrawal<\/strong><\/p><p>1. If the Buyer is a consumer within the meaning of the Consumer Rights Protection Law (a natural person who purchases goods for a purpose unrelated to their economic or professional activities), then the Buyer (consumer) may exercise the right of withdrawal without providing any justification. In accordance with the provisions of Regulation No. 255 of the Cabinet of Ministers of the Republic of Latvia, \u201cRegulations on Distance Contracts,\u201d the Buyer has the right to withdraw from the purchase contract <strong>within 14 calendar days<\/strong> from the date of delivery of the goods by submitting a request to SIA SICILY SOULSTONES to exercise the right of withdrawal. <\/p><p>2. To exercise the right of withdrawal, the Buyer must complete the withdrawal form included in the Appendix to the Agreement or send a written notice (electronically via email, as well as in printed form attached to the returned item in its original packaging) specifying the item being returned and the order number. The User\u2019s bank account number, to which the User wishes to receive a refund for the purchase of the goods, must be provided. SIA SICILY SOULSTONES will notify the User of any request to exercise the right of withdrawal received electronically via email. The Seller\u2019s email address: soulstonesbyagnesezeltina@gmail.com, to which the User must send a notice of their intention to return the Goods, specifying their first name, last name, email address, mailing address, and bank account number, as well as information regarding the date the item was ordered, paid for, and received.   <\/p><p>3. upon receipt of the withdrawal request, the Seller shall immediately notify the Buyer of its receipt by sending an electronic notification to the e-mail address indicated in the Buyer&#8217;s withdrawal form.<\/p><p>4.The Buyer shall be deemed to have complied with the withdrawal period (14 days) if the Buyer&#8217;s request to exercise the right of withdrawal is sent to the Seller before the expiry of the withdrawal period. In the event of a dispute, the Buyer shall be obliged to provide documentary proof of the period for exercising the right of withdrawal. <\/p><p>5. After submitting a request to exercise the right of withdrawal, the User shall return the item to SIA SICILY SOULSTONES via an Omniva parcel locker (  <b>P.O. Box at 62A Kr. Valdem\u0101ra Street <\/b>) in its original packaging, accompanied by a printed cancellation form, without undue delay, but no later than within 14 days. This deadline is considered met if the User returns the goods before the end of the 14-day period. <\/p><p>6. SIA SICILY SOULSTONES undertakes, without undue delay, but no later than 14 days from the date of receipt of the Buyer\u2019s notice of exercise of the right of withdrawal and the date of return of the goods, to refund to the Buyer the amount paid for the goods.<\/p><p>7. If the Buyer exercises the right of withdrawal in time, this Agreement shall be terminated and the Seller shall refund the payments received from the Buyer to the current account specified in the application for withdrawal or using the same means of payment used by the Buyer for the original transaction if the Buyer has not specified a current account number in the application for withdrawal.<\/p><p>8. If the Buyer, at the time of ordering the Goods, had expressly expressed a wish to receive the Goods by a delivery method other than the cheapest standard delivery method offered by the Seller, the Seller shall not be obliged to reimburse the Buyer&#8217;s additional delivery costs.<\/p><p>9. Items purchased with discounts cannot be returned, but can be exchanged for another item or a gift voucher for the value of the item.<\/p><p>10.The Buyer shall bear the direct costs of returning the Goods. If the goods cannot be returned by post or parcel post due to their characteristics, the Buyer shall bear all the costs of returning the goods. <\/p><p>11. The right of withdrawal may be exercised by the Buyer subject to the following conditions:<\/p><p>11.1. the returned item(s) must be in their original packaging;<\/p><p>11.2. the product must not be damaged;<\/p><p>11.3. the goods have not been used, the parcel box has been preserved and the goods have not lost their marketable appearance (labels, appearance, etc. have been preserved) (this does not apply to goods already damaged on delivery and for which the Buyer has indicated objections at the acknowledgement of receipt of the goods);<\/p><p>11.4. the returned goods must be in the same condition as when they were received.<\/p><p>12.The Seller has the right to refuse to accept the return of the goods if the time limits for returning the goods have not been met.<\/p><p>13. The buyer is responsible for maintaining the quality and safety of the goods during the period in which the right of withdrawal may be exercised. The buyer is liable for any reduction in the value of the goods if the goods have been used in a manner inconsistent with the principle of good faith, including use for any purpose other than to ascertain the nature or functioning of the goods. The goods must be undamaged, retain their original appearance (labels must not be removed or damaged, protective films must not be torn, etc.), and must be unused. The item must be returned in its original packaging, in the same configuration as when it was received, and must definitely include the proof of purchase, delivery document, and any other accessories that were included with the item at the time of receipt. If the item is incomplete, damaged, in disarray, or improperly packaged, SIA SICILY SOULSTONES reserves the right to refuse to accept the item and to withhold a refund of the purchase price paid by the Buyer.    <\/p><p>14. For more information on the right of withdrawal, the Buyer may consult the following website: <a href=\"http:\/\/www.ptac.gov.lv\/\">http:\/\/www.ptac.gov.lv<\/a><\/p><p>15. The withdrawal form is located at <strong>\n  <a href=\"https:\/\/docs.google.com\/document\/d\/1BL9PJns53YSDxGmJONzXGKNycf8Y6sab_PMxupCD4u0\/edit?usp=sharing\" target=\"_blank\" rel=\"noopener\">here<\/a>\n<\/strong><\/p><p>  6.  <strong>  Consumer rights for non-contractual goods<\/strong><\/p><p>The Online Shop shall be liable for any non-conformity of the goods sold to the Customer with the terms of the contract or for any defect arising within 6 months from the date of delivery of the goods to the Customer, or existing at the time of delivery, provided that such presumption is not contrary to the nature of the goods or the defect. The Buyer must inform the Seller of the non-conformity immediately, within 2 months of discovering it, i.e. lodge a complaint. The customer can lodge a complaint by contacting the online shop at info@soulstones.lv.  <\/p><p>The Online Shop shall not be liable for any defects arising after delivery of the goods to the Buyer. If the goods purchased are defective for which the Seller is responsible, the Buyer shall have the right to have the defective goods repaired or exchanged for new goods free of charge. <\/p><p>If the goods cannot be repaired or replaced, the Seller shall return to the Buyer all payments due under the Distance Contract. The trader shall reply to the consumer&#8217;s complaint in writing within 15 days. <\/p><ol start=\"7\"><li><strong>  Processing of the Buyer&#8217;s personal data<\/strong><\/li><\/ol><p>The online shop only processes the personal data that the customer has entered when ordering the goods, such as name, surname, email, etc.<\/p><p>The online shop transfers personal data to the transport service provider(s) to ensure delivery of the goods.<\/p><p>If you have expressly consented to receive our marketing communications, including newsletters, we may contact you from time to time with information about our services and latest offers. For this purpose, we may process the email address you provided when you signed up for marketing communications. The Customer has the option to opt-out of marketing communications by notifying us at info@soulstones.lv.  <\/p><p>9.<strong>Terms of Use for Jewelry<\/strong><\/p><p>PLEASE REMOVE ALL JEWELRY:<\/p><p>1. While doing household chores;<span class=\"Apple-converted-space\"> <\/span><\/p><p>2. When using any type of chemical compounds that react with the components used in costume jewelry;<\/p><p>3. When using any creams, ointments, shampoos, or other cosmetic products;<\/p><p>4. When washing your hands or taking a shower (since metal can lose its original appearance when it comes into contact with water);<\/p><p>5. When visiting therapeutic baths, a tanning bed, a sauna, or a steam room;<\/p><p>6. Before going to bed and before sunbathing;<\/p><p>7. By attending sports classes.  <\/p><p>DO NOT:<\/p><p>1. Do not clean jewelry with abrasive substances, such as sand, etc.<\/p><p>2. Avoid direct contact between cosmetics, perfumes, and hair care products and the item (especially the pearls)<\/p><p>3. Do not expose the items to temperature fluctuations (in a steam room, sauna, tanning bed, or by jumping into cold water after sunbathing, etc.) or to contact with water. Otherwise, the crystals will lose their luster; <\/p><p>4. Using jewelry for purposes other than those for which it is intended, such as using rings to open bottle caps or wearing heavy objects\u2014such as keys\u2014on a chain.<\/p><p>NOT ALLOWED:<\/p><p>1. Allow the jewelry to come into contact with knitwear and other accessories;<\/p><p>2. Wear multiple rings on a single finger (to avoid scratches);<\/p><p>3. Allow contact with hard clothing items or accessories\u2014buttons, hooks, buckles, wristwatches, etc.<\/p><p>4. Avoid impacts or contact with sharp, rough, or hard household objects (tables, doors, walls, handles, etc.).<\/p><p>PLEASE NOTE:<\/p><p>1. Crystals and some natural stones change color over time when exposed to light, so items should be stored in jewelry boxes in a dry place. It is best to store each item separately, especially jewelry with attached elements. It is not recommended to clean jewelry with an ultrasonic cleaner.  <\/p><p>2. Gold jewelry may change color over time when it comes into contact with sweat and cosmetics. The extent of the discoloration may vary from case to case. <\/p><ol start=\"8\"><li><strong>  Dispute resolution<\/strong><\/li><\/ol><p>In matters not covered by these Terms and Conditions, the Buyer and the Seller undertake to comply with the laws and regulations in force in the Republic of Latvia.<\/p><p>The Parties shall resolve any disputes arising between the Seller and the Buyer by means of mutual negotiations or correspondence. If the dispute cannot be resolved by negotiation or correspondence, the Parties shall settle the dispute in the courts of the Republic of Latvia in accordance with the laws and regulations of the Republic of Latvia. Disputes between the Buyer (consumer) and the Seller may be referred to the Consumer Rights Protection Centre or to a court of the Republic of Latvia.  <\/p><p>The Buyer shall also have the right to apply to the dispute settlement bodies of the European Union.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>SICILY SOULSTONES, Ltd. (SICILY SOULSTONES), registration No. 40203758561, legal address: 25\u2013122 Tomsona Street, Riga, Latvia, LV-1013; hereinafter referred to as the \u201conline store\u201d\u2014provides the content available on the website and offers goods and services in accordance with the Terms of&#8230;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3967","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Terms of use - Soulstones<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/soulstones.lv\/en\/terms-of-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms of use - Soulstones\" \/>\n<meta property=\"og:description\" content=\"SICILY SOULSTONES, Ltd. 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